Returns, Credits, and Damages
To receive full credit, you must call the Customer Service Manager within 30 days of invoice due.
There are no credit or returns allowed after 30 days.
The Customer Service Manager will issue you a Return Material Authorization (RMA) number which must be place on the outside of the box.
All returns must have the order number, invoice number, and a brief reason for the return.
Products must be returned in salable condition with a RMA number to receive credit.
No returns will be made on custom blends or special product orders.
All returns are subject to a 15% restocking fee.
If your order has been damaged, please call immediately within the first 5 days.
We will expedite your claim. Any exceptions must go through the Customer Service Manager.
Call for return authorization (541-791-8400 x 0).